Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team. The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery. This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making. The successful candidate will have experience in workforce …
Annuncio fornito da Adzuna. Hoomie aggrega questo contenuto da fonti esterne.
