Sr. Customer Advocacy Manager, US Immigration

Description Amazon Immigration is seeking a strategic and results-oriented US Sr. Customer Advocacy Manager to lead, build, and develop the team that owns our end-to-end escalations program across Amazon's US business. This is a people-management role with direct reports, operating at the intersection of complex case management, program strategy, organizational leadership, and service excellence. As US immigration policy shifts rapidly - including changes to green card processes, H-1B petitions…