Service Desk Support Analyst

Cloud, Infrastructure & Security (CIS) Position Overview This role provides first-line (L1) technical support as the initial point of contact for users. The position focuses on incident and request intake, troubleshooting, documentation, and timely escalation while building foundational Infrastructure (Infra) skills across core IT domains. Key Responsibilities · Serve as the single point of contact for IT issues, queries, and service requests via phone, email, chat, or other customer-provided c…