Service Desk Analyst

Provides a level of expertise to the Customer Support Services, which operates inbound call, outbound call, email, and/or web chat services, as well as back-office services. Displays an advanced understanding and focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). May provide guidance to new/junior Team Members and perform quality assurance reviews of personnel calls, chats, uploads, and paper processing. Supports inbound calling, email, web chat and/or…