Job Status: Non-Exempt Job Summary: The quality specialist is responsible for analyzing calls, emails, social media posts and/or SMS contacts of NexRep’s independent marketplace contractors, identifying trends, and working with the certification and operations teams on behalf of the client to ensure that they meet NexRep’s client’s standards. Essential Functions: Assess that quality of the agents’ interaction with customers meets client’s standards Monitor agents in real time or after the fact …
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