Process Manager

Position: Process Manager Location: McLean, Virginia (Remote) Duration: Contract Job ID: 179656 Job Overview: We are seeking a highly skilled and experienced Process Manager to oversee customer support quality and escalations. The ideal candidate will have 5–10 years of experience in customer-support operations, quality assurance, or compliance auditing. This role requires someone who can manage high-volume, rule-bound workflows, identify root causes behind recurring escalations, and implement …