Manager - Call Center - Remote

Description & Requirements Maximus is seeking a Call Center Manager to support our OPM - FEHB program. Essential Duties and Responsibilities: - Oversee the daily operations of a call center team to ensure performance metrics are met. - Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures. Provide updates to staff regarding these policies and procedures. - Evaluate the need for training to ensure that staff maintains curr…