ITSM Management Analyst (Journeyman)

Overview DecisionPoint seeks an ITSM Management Analyst to support service-management process design, documentation, standardization, performance analysis, and continual improvement for the USMEPCOM ENLIST program. This role maps and evaluates ITSM processes, maintains responsibility matrices and standard operating procedures, facilitates process reviews, and recommends improvements that promote consistent and effective service delivery. The ITSM Management Analyst will work with the ITSM / Ser…