Escalated Customer Service Supervisor

Rooms To Go is seeking a Customer Care Red Alert Supervisor to lead our escalated support team in a high-volume retail environment. You’ll manage “red alert” customer issues related to sales, delivery, and service, ensuring fast, accurate resolutions that protect customer satisfaction and brand reputation. Responsibilities include supervising a small team, monitoring alert queues, handling the most complex cases, coaching staff on service standards, and partnering with sales and logistics to so…