Digital Services Advisor - Contact Center

ABOUT THE ROLE Under general supervision, but following established policies and procedures, performs a broad range of member services. Delivers exceptional customer service, aligned with the Credit Union's core values and mission statement. Serves as an advocate for members and is an integral contributor to the credit union's member experience. Meets all established sales and service goals. Provides member support via email, chat, Interactive Banking Kiosk (IBK), and the telephone. Serves as t…