Job Description Job Overview The Customer Support Specialist supports healthcare providers, patients, payers, and internal teams with account setup, onboarding, test ordering, specimen issues, billing, and timely delivery of diagnostic test results. Key Responsibilities - Set up accounts and train healthcare providers on test ordering, specimen collection, and related processes. - Support providers, patients, payers, and draw sites through phone, email, text, fax, and chat. - Troubleshoot order…
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