Customer Support Specialist

Description ESSENTIAL DUTIES AND RESPONSIBILITIES . Receives, documents, and responds to product incident concerns for all U.S. customer accounts, including McDonald's and other key customers. Solicits and provides all required details for proper documentation. Negotiates credit issuance and denials based on investigative results. Communicates with third-party consumers to mitigate consumer concerns and uses discretion to compensate for customer dissatisfaction. 2. Serves as the primary resourc…