Customer Service / Technical Support Analyst

Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). Maintains end-to-end responsibility for customer's support needs providing timely, reliable, and courteous service. Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and re…