Associate Customer Service Representative

Company : United Concordia Dental Job Description : JOB SUMMARY The Associate Customer Service Representative is a call-center environment position. This role handles customer inquiries by telephone and/or email from individual members, groups, providers and brokers in a customer service center. This position actively troubleshoots, resolves customer complaints and ensures that responses to inquiries are completed timely and according to established service and quality standards. The Shift Sche…