IT/Helpdesk Spt Spec I

Overview: SimVentions is a 100% employee-owned business and has consistently been voted one of Virginia's Best Places to Work. We are seeking a Help Desk Support Specialist to join our team! In this role, you will provide Tier I technical support to end users via phone, in person, and through the help desk ticketing system. You will troubleshoot hardware and software issues, apply diagnostic techniques to resolve technical problems, and escalate more complex issues as needed. Responsibilities i…