Contact Center CX Operations Consultant

Contact Center CX / Operations Consultant Position Summary We have an immediate need for a highly skilled CX / Operations Consultant with contact center expertise to lead a self-service project involving design and implementation of IVR and chatbot self-service solutions as well as agent-facing automations. The ideal candidate has the ability to blend industry insight, CX advisory, and transformation expertise to deliver innovative solutions. In this Role, You Will Lead workshops and design se…