Bilingual Senior Retention Advocate

Contacts members and/or primary caregivers by phone or letter to arrange a telephonic or in-person interview to assess Medicaid/Medicare/Medicare Savings Program eligibility. Ensures all calls and conversations are conducted in accordance with approved Healthfirst expectations. Educates and provides Healthfirst members support to obtain financial entitlements for which they are eligible Has full and complete access to patient records and reports as well as to personal/financial profiles and …